Event took place at The Brotherhood of Pursuits and Pastimes
DJ for this event: James
This feedback is for an event (Birthday 50th) which took place in Manchester (M2).
Review provided by Niall on 19/02/2018
Deposit Requested | Ts & Cs Not Supplied
"I booked my partners 50th birthday party with wedding entertainments via this website. A guy called Kevin contacted me to say the booking was confirmed and i needed to pay a 70GBP deposit which was fine. After this i found it hard work to get communication back to check on the progress of our booking. After about 2 or 3 days and a repeat email asking for some details regarding our booking, Kevin acknowledged my deposit, but said he was on annual leave !!. I run my own business and even if on holiday always respond to customers within 24 hours not days . Eventually again trying to enquire about the evening booked, could I have an update on what to do ie, a playlist etc. Again after a few days I was told our dj for the evening was James. I had to again email to ask for some contact details. Eventually I got James's mobile number and spoke to him. James was a great dj, and hosted the evening really politely and nothing was any trouble, so I would certainly recommend James. Maybe I caught wedding entertainments at a bad point as I found communication very difficult especially when you are trying to get your party organised. Kevin was very slow at getting back to me, so would I use wedding entertainments again the answer is a BIG FAT NO !! James defintely, but you have to go through kevin to book him."
Wedding Entertainments responded to this comment as follows:
Hi, i am really sorry you felt let down at the time when communicating with Wedding Entertainments. Our usual response rate is always the same day but unfortunately yes during these emails I was in Tignes and they were experiencing avalanches and the communications were affected so i was not able to respond to my emails as quickly as id hope. My sincere apologies but Iâ€™m glad you had a great experience with our DJ and the evening was a success. If you do require our services again I can assure you this would not happen again and I would honor a 20% discount as a good will gesture.